Last updated: October 19, 2025
We collect business information (name, email, phone, address), call recordings, transcripts, payment data, IP addresses, cookies, and usage analytics. By using our service, you consent to this collection.
We use collected data to provide services, improve AI models, process payments, send notifications, analyze usage patterns, and comply with legal obligations. We may use your data for marketing and product development without additional consent.
Data is stored on Supabase (EU servers), processed via VAPI.ai for calls, Resend for emails, and payment processors. We are not responsible for third-party data breaches. Data retention: indefinite unless you request deletion.
You may request data access or deletion by emailing support@velvetdesk.ai. Response time: up to 30 days. We reserve the right to retain data required for legal or operational purposes. No compensation for data-related issues.